Appointments

The Surgery Opening Hours are:

• Monday to Friday – 8.00am – 6.30pm
  
• Saturday – 8.00am – 12.00pm
  (at Ashfurlong Medical Centre only)

Please contact the surgery between 8.00am and 12.30pm and 1.30pm and 6.00pm Monday to Friday to make an appointment.

Face-to-face and telephone appointments are available with all clinicians, however if you are displaying symptoms of COVID 19, we ask that you do not attend the practice. You may be asked to wear a mask during face to face consultations

To book an appointment either:

• Telephone the surgery:
  • James Preston Health Centre – 0121 355 5473
  • Ashfurlong Medical Centre – 0121 323 2121
    The Appointment line closes between 12.30 and 1.30pm and after 6pm
• Come in person to the surgery
• Request an appointment using our online services

Routine appointments are booked for 10 minutes. If you have a more complex problem or several problems to discuss, please book a double appointment with reception to allow the doctor extra time with you.

The Manor Practice is now offering telephone consultations that will improve access arrangements for our patients.

The Receptionists have been requested by the Doctor to gain brief details regarding the problem and a contact telephone number so that the Doctor can appropriately triage their appointments.

Extended Access

The Practice offers extended access appointments Mondays – Fridays 18:30-20:30 and Saturdays 08:00-13:00.

These appointments are being made available to patients who are registered with practices within our primary care network. (The Manor Practice at both James Preston & Ashfurlong, Ashfield Surgery and Hawthorns Surgery). Face to face and telephone appointments are available, as are nurse appointments.

If you are a patient at either The Manor Practice or Ashfield Surgery and wish to register and get the LIVI app, please visit www.livi.co.uk.

If you are a patient of Hawthorns Surgery please call the practice appointment line on 0121 373 2211 for further advice

Missed Appointments

Each week a large number of appointments are not attended.

These are appointments that could have been used for other patients if they had been cancelled in advance.